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Order to Cash Team Leader
Há 1 mês
About Our Client
Our client is a multinational industrial group operating in the Benelux market. The company has an exciting opportunity for a highly motivated and experienced Order to Cash Team Leader to join their team.
Job Description
The ideal candidate will provide clear direction and priorities to the team, aligned with the area and company vision, strategy, and values. They will select team members, ensure induction, and proper training on process, rules, policies, service level agreements, and encourage continuous development actions. Additionally, they will manage performance by defining main responsibilities, setting expectations, KPIs, and targets, monitoring, and providing feedback and coaching for constant improvement and development of individuals and overall team performance.
Main Responsibilities
Create an engaging and proactive environment, fostering teamwork and focus on results. Drive continuous improvement within the team by supporting and participating in Customer Services Center improvement projects. Actively manage and resolve customer or internal critical/urgent business situations. Perform key operational tasks, such as reviews, reports, approvals, and ensure all business documentation is captured, stored, shared, and maintained adequately. Ensure the spread and share of information between CSC RES and local organization. Manage and distribute daily tasks throughout the team. Assure equal access to knowledge and workload distribution. Coordinate vacations, pauses, and manage absences. Promote feedback from the team regarding quality, performance, and goals for KPIs and assure improvement actions are put in place. Stimulate cooperation with and back-up other Team leaders.
Required Skills and Qualifications
Minimum required Secondary school (High School), University degree (preferred). Language spoken in the specific market (native or C2: Dutch, French, Portuguese, or Spanish). English level B2 (required). 3 years + experience in Shared Service Center environment or related roles; Experience in team management (preferred). Proactive, focused on responding promptly to actions and solving complex situations in a process-driven environment. Analytical and problem-solving skills. Knowledge in SAP/ERP (basic logic of the system) - preferred. Knowledge in Excel (Pivot Tables, Formulas (vlookups, conditionals etc) - required. Team management skills through clear roadmaps and effective communication. Strong ability to influence and impact on the implementation of changes, maintaining a strong performance and motivation. Empathic communicator, able to demonstrate conflict resolution skills. Capable of negotiating and persuading customers in complex situations. Able to work under pressure and in a high volume workload, fast-paced environment. Time management: Highly organized, adaptable individual with effective time management and prioritization skills.
Benefits
A great opportunity for professional growth. The salary range for this position is estimated at around €45,000 - €65,000 per annum, depending on experience and qualifications. This figure is based on national averages for similar positions in the Benelux market. The company offers a competitive benefits package, including health insurance, pension plan, and paid time off.
Others
Michael Page Portugal is proud to partner with our client to find the best candidates for this exciting opportunity. If you are a motivated and experienced Order to Cash Team Leader looking for a new challenge, please submit your application.
