Customer Service Team Leader: Operations Manager
3 semanas atrás
About Knokcare
Knokcare connects patients, providers, and healthcare professionals in one place through our API-first white-label platform. Our Patient Journey Engine enables a continuous, engaging, and personalized healthcare experience for all conditions.
We leverage ready-to-use data from regular clinical practice to improve care automation and increase financial savings. Since our inception, we have enabled over 2.5 million clinical interactions in more than 12 countries.
Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
About the Role
We are looking for a Customer Service Team Leader to coordinate our team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service and strong leadership skills, we'd love to hear from you.
Key Responsibilities
As a Customer Service Team Leader, you will:
- Promote the efficacy and efficiency of our national homecare service
- Coordinate a team of homecare customer service specialists
- Ensure adequate documentation and data collection of the operation
- Plan the healthcare professionals' working schedules
- Work collaboratively with the medical and nursing teams
- Ensure a positive experience for patients, partners, and healthcare professionals
About You
To be considered for this role, you should have:
- Previous experience in operations/customer service
- A graduation degree
- Experience in managing or coordinating teams
- Computer skills, with Excel being a must, and the ability to use different tools simultaneously
- Good communication and argumentation skills
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business
- Experience in healthcare is a plus
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