Customer Service Team Leader: Driving Operational Excellence

3 semanas atrás


Porto, Porto, Portugal Knok Tempo inteiro

Knok, a cutting-edge healthcare platform, connects patients, providers, and healthcare professionals in one place. Our API-first white-label solution enables a seamless, engaging, and personalized healthcare experience for all conditions through our advanced Patient Journey Engine.

We leverage regular clinical practice as our main source of knowledge, utilizing ready-to-use data to enhance care automation and increase financial savings. With quick implementations and fast results, our platform is scalable and AI-ready, empowering the power of data-driven care to deliver better outcomes throughout life.

As a seasoned Customer Service Team Leader, you will play a vital role in coordinating a team, ensuring operational efficiency, and delivering exceptional service to patients and partners.

About the Role
  • Main Responsibilities:
  • Promote efficacy and efficiency of national homecare services;
  • Coordinate a team of homecare customer service specialists;
  • Ensure adequate documentation and data collection of operations;
  • Plan healthcare professionals' working schedules;
  • Collaborate with medical and nursing teams;
  • Guarantee a positive experience for patients, partners, and healthcare professionals.
About You
  • Requirements:
  • Previous experience in operations/customer service;
  • A degree from an accredited institution;
  • Experience in managing or coordinating teams;
  • Proficiency in computer skills (Excel is mandatory) and ability to use multiple tools simultaneously;
  • Excellent communication and argumentation skills;
  • Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business;
  • Experience in healthcare is highly desirable.

Estimated Annual Salary: $90,000 - $120,000



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