Customer Service Team Leader: Driving Operational Excellence
3 semanas atrás
Knok, a cutting-edge healthcare platform, connects patients, providers, and healthcare professionals in one place. Our API-first white-label solution enables a seamless, engaging, and personalized healthcare experience for all conditions through our advanced Patient Journey Engine.
We leverage regular clinical practice as our main source of knowledge, utilizing ready-to-use data to enhance care automation and increase financial savings. With quick implementations and fast results, our platform is scalable and AI-ready, empowering the power of data-driven care to deliver better outcomes throughout life.
As a seasoned Customer Service Team Leader, you will play a vital role in coordinating a team, ensuring operational efficiency, and delivering exceptional service to patients and partners.
About the Role- Main Responsibilities:
- Promote efficacy and efficiency of national homecare services;
- Coordinate a team of homecare customer service specialists;
- Ensure adequate documentation and data collection of operations;
- Plan healthcare professionals' working schedules;
- Collaborate with medical and nursing teams;
- Guarantee a positive experience for patients, partners, and healthcare professionals.
- Requirements:
- Previous experience in operations/customer service;
- A degree from an accredited institution;
- Experience in managing or coordinating teams;
- Proficiency in computer skills (Excel is mandatory) and ability to use multiple tools simultaneously;
- Excellent communication and argumentation skills;
- Fluency in English, with the ability to communicate effectively both written and verbally to all levels in business;
- Experience in healthcare is highly desirable.
Estimated Annual Salary: $90,000 - $120,000
-
Operational Excellence Tower Leader
Há 1 mês
Porto, Porto, Portugal Sbm Offshore Tempo inteiroSBM Offshore is committed to harnessing the power of the oceans to deliver safe, sustainable, and affordable energy for generations to come. Our mission is to drive progress forward in a responsible energy transition by reducing emissions from fossil fuel production while developing cleaner solutions for renewable energy sources.About UsWe are a leading...
-
Operational Excellence Specialist
2 meses atrás
Porto, Porto, Portugal Swordhealth Tempo inteiroSword Health is revolutionizing the way we approach pain management, aiming to free two billion people from this debilitating condition. Our cutting-edge platform has already achieved remarkable results, including a 62% reduction in pain and a 60% decrease in surgery intent.As a leader in the industry, we hold the majority of patents and have won 70% of...
-
Chief Process Excellence Leader
Há 2 dias
Porto, Porto, Portugal Adidas Tempo inteiroCompany Overview: Adidas is a global leader in the sportswear industry, committed to innovation and excellence. We strive to create products that are both functional and fashionable, while promoting healthy lifestyles and social responsibility.Salary: Our competitive salary for this position is estimated at €80,000 - €110,000 per year, depending on...
-
Customer Support Excellence Specialist
3 semanas atrás
Porto, Porto, Portugal Infineon Technologies Tempo inteiroJob OverviewAs a key member of our global team, you will be responsible for delivering exceptional customer service and sales support. Our team is passionate about driving innovation and excellence in the semiconductor industry.
-
Porto, Porto, Portugal Adidas Tempo inteiroAt Adidas, we're on a mission to push the boundaries of innovation and excellence in our Global Business Services (GBS) teams. As a Process Excellence Leader for Accounts and Sales Operations, you'll play a pivotal role in driving success within our operations.Key ResponsibilitiesEnsure the triumph of the Accounts and Sales Ops teams by owning and managing a...
-
Operational Excellence Specialist
4 semanas atrás
Porto, Porto, Portugal Hitachi Abb Power Grids Tempo inteiroWe are looking for an Operational Excellence Specialist to join our team in Hitachi Energy Portugal. As a key member of our team, you will play a crucial role in enhancing operational efficiency through deal support and administrative expertise.Estimated Salary: $60,000 - $80,000 per yearJob Description:In this role, you will collaborate with the sales team...
-
Operational Risk Control Team Leader
2 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroJob Overview:At Phiture, we are seeking an exceptional Operational Risk Control Team Leader to join our team. As a key member of our risk management department, you will play a critical role in ensuring the coordination of our control framework and promoting a culture of compliance within the organization.About the Role:The successful candidate will be...
-
Sales Operations Professional
4 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroJob SummaryWe are seeking a highly motivated Sales Operations Professional to join our team in Porto. As a key member of our sales support function, you will play a vital role in delivering exceptional customer service and sales support.In this dynamic and challenging role, you will be responsible for attending customer meetings and calls, providing...
-
Customer Service Representative
3 semanas atrás
Porto, Porto, Portugal Minacs Tempo inteiroAbout UsAt Minacs, we're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.We've been recognized for our commitment to excellence, with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and...
-
Porto, Porto, Portugal Phiture Tempo inteiroJob OverviewWe are seeking an experienced Procurement Data Analytics Specialist to join our team in Porto. As a key member of our procurement department, you will be responsible for driving procurement excellence through data analysis and interpretation.
-
SAP Inhouse Consultant: Driving Business Growth and Excellence
2 semanas atrás
Porto, Porto, Portugal Bruker Physik Gmbh Tempo inteiroAbout Bruker Physik GmbHBruker is a global leader in the field of scientific instruments and high-value analytical solutions. Our mission is to enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.We are committed to innovation, collaboration, and customer success in various fields, including...
-
Operational Risk Specialist Leader
4 semanas atrás
Porto, Porto, Portugal Barclays Tempo inteiroCompany Overview: Barclays is a leading global financial services provider, with a long history of innovation and excellence. Our mission is to help people achieve their goals through our financial products and services.Salary: The estimated salary for this role is £80,000 - £110,000 per annum, depending on experience. This is a competitive salary that...
-
Transformational Delivery Excellence Leader
2 meses atrás
Porto, Porto, Portugal Flutter Entertainment Tempo inteiroCompany Overview">Flutter Entertainment is a leading global player in the online sports betting and iGaming industry. Our mission is to deliver innovative products and platforms that meet the evolving needs of our customers.">About the Role">We are seeking an exceptional Senior Delivery Lead Manager to join our team. As a key member of our leadership, you...
-
Global Process Manager
2 semanas atrás
Porto, Porto, Portugal Adidas Tempo inteiroThe Adidas Group is a global leader in the design, development, and distribution of athletic footwear, apparel, and accessories. As a Global Process Manager for Accounts and Sales Operations, you will play a critical role in driving business excellence and ensuring the success of our teams.Key ResponsibilitiesEnsure the successful management of sub-processes...
-
Global Business Support Leader for Customer Service Excellence
4 semanas atrás
Porto, Porto, Portugal Klöckner Pentaplast Tempo inteiroAbout the RoleAs a Teamlead Customer Service, you will be responsible for supporting the global customer service team in areas related to process, systems, reporting, and training. This position is based in Portugal, preferably near our site in Porto with the opportunity to work partly from home.
-
Financial Operations Excellence Specialist
3 semanas atrás
Porto, Porto, Portugal Fedex Group Tempo inteiroJob Description:FedEx, the world's largest express transportation company, is seeking a highly skilled Financial Operations Excellence Specialist to join its team. As a key member of our Revenue Operations team, you will play a crucial role in driving process improvements, ensuring quality in operational workflows, and driving system innovation to optimize...
-
Customer Service Team Lead: Strategic Operations Manager
2 meses atrás
Porto, Porto, Portugal Michael Page Tempo inteiroCompany Overview: As a leading global recruitment agency, Michael Page is committed to delivering exceptional results for our clients and candidates. Our team is dedicated to building long-lasting relationships and providing innovative solutions to meet the evolving needs of the job market.About the Role: We are seeking an experienced Customer Service Team...
-
Customer Service Leader for Overseas Markets
4 semanas atrás
Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiroAs a globally recognised leader in the packaging and specialty film industry, kp prioritises sustainability and innovation in all aspects of its operations. With a strong commitment to reducing its carbon footprint, the company aims to drive positive change in the packaging sector through quality and environmentally-friendly solutions.We are currently...
-
Global Process Excellence Manager
2 semanas atrás
Porto, Porto, Portugal Adidas Tempo inteiroAre you a seasoned process management professional looking to take your career to the next level? Do you have a passion for driving continuous improvement and excellence in business processes?As a Global Process Excellence Manager - Accounts and Sales Operations at adidas, you will play a key role in ensuring the success of our Accounts and Sales Ops teams...
-
Radiology Operations Strategic Leader
3 semanas atrás
Porto, Porto, Portugal Unilabs Tempo inteiroUnilabs Radiology Units Ops Lead Job OverviewWe are seeking an experienced professional to join our team as a Radiology Operations Strategic Leader in Portugal. This key role will focus on sustaining and delivering the operational strategy for Unilabs Radiology Units, driving efficiency levels, standardizing procedures, and optimizing exam protocols.About...