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We're a global technology and services leader that powers the brands of the future.
Our mission is to deliver world-class customer experiences, and we're looking for talented individuals like you to help us achieve it.
As a Customer Support Specialist, you'll be the face of our company, ensuring that our customers receive exceptional service and support. Your primary responsibilities will include:
- Giving customer support by handling customers' questions and concerns about our product/service;
- Managing all different types of inquiries generated online, via app, chat and email;
- Taking an active role in providing excellent and nimble customer service experience and seeking continuously for initiatives to improve the overall customer experience.
To succeed in this role, you'll need:
- An advanced level of German (written and oral) (C1);
- Prior Customer Service Experience - is mandatory (minimum 6 months);
- High curiosity about the cryptocurrency market;
- Ability to effectively communicate, both written and verbally;
- Skilled in multi-tasking & working under pressure;
In return, you'll enjoy a range of benefits, including:
- Full-time with indefinite contracts;
- Competitive salary and performance bonus;
- Central location in Porto, Portugal;
- Bring-a-friend (referral) bonus opportunities;
- Full paid training on the company and the project you'll be working on;
- Career development programs, specialized courses, and language classes;
