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The successful candidate will be responsible for participating in all Conciergerie operations, ensuring efficient daily operational processes, and consistently delivering excellent customer experiences.
They will work closely with the Head Concierge to define, develop, and implement destination experiences strategies, incorporating customer preferences and needs into bespoke offerings.
Additionally, they will participate in managing guest requests, applying upselling and cross-selling techniques to optimize hotel revenue, and manage customer incidents according to established protocols.
