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Insulin Management System Support Specialist
1 semana atrás
About Us
We are Blu Selection, a leading company in the medical device industry, committed to delivering exceptional customer service.
Role Summary
We are seeking a highly motivated and skilled Customer Service representative to join our team. As a key member of our customer support team, you will be responsible for managing customer inquiries and resolving issues related to our Omni pod-Product, an Insulin Management System.
Responsibilities
Your primary responsibilities will include:
- Responding to inbound calls and resolving customer issues in a timely and empathetic manner
- Managing orders and coordinating product shipment to customers
- Providing support and direction to customers, including education on product utilization
Requirements
To excel in this role, you must possess the following skills and qualifications:
- Fluent French speaker with a good level of English
- Energetic and innovative approach
- Able to work proactively and think critically
- Excellent communication skills
- Intercultural mindset, willing to work with various nationalities
What We Offer
We offer a competitive compensation package, including:
- Signing bonus of 1500 euros
- Type of contract: long-term fixed term contract, renewable every year
- Working hours: full time (40h/week) on rotating shifts (Mon-Sun, 24/7)
- Reimbursement of initial flight expenses after 9 months for international candidates
- Airport pick-up for international candidates
- Yearly two-way flight ticket back to your home country (within the EU) for international candidates
- Assistance with paperwork, opening a bank account, etc. upon arrival for international candidates
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
