Insulin Pump Service Advisor

Há 5 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Job Details

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As an Insulin Pump Service Advisor, you will be responsible for providing excellent customer service and supporting our customers in using and managing their insulin pumps.

Key Responsibilities:

  • Offer information about the company's products and services
  • Assist customers with the connectivity of insulin pumps to apps on smartphones
  • Handle customer service inquiries with a high degree of empathy and customer orientation
  • Document and track customer inquiries in the SAP CRM system
  • Escalate unresolved issues to higher-level support or management when necessary

Requirements:

  • Native-level proficiency in both spoken and written skills in English
  • Stress resistance skills, enabling them to handle medical emergency situations effectively over the phone
  • Proficiency with CRM systems and common office applications such as MS Word, Excel, and Outlook
  • Strong communication skills, enjoyment in interacting with people, and a friendly, empathetic, and solution-oriented communication style


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