Business Analyst in Customer Service

2 semanas atrás


Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

Are you passionate about delivering exceptional customer service and driving innovation? We are seeking a skilled Business Analyst to join our team at JPMorgan Chase, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community.

About Us

J.P. Morgan Wealth Management Solutions is a leading provider of wealth management services, with a workforce of over 2500 professionals spanning across 50 cities globally. Our commitment to diversity and inclusion is fundamental to our success, and we are dedicated to building an equitable workforce that represents the communities we serve.

We offer a comprehensive benefits package, including competitive salaries, comprehensive parental leave offerings, inclusive family building programs, and discounted childcare. Our robust benefits reflect the wide-ranging needs of our increasingly diverse workforce.

Job Description

The successful candidate will be responsible for providing excellent customer service via email and phone, escalating unresolved issues to support teams, and interacting with other areas of the company to resolve client queries. This role requires strong problem-solving skills, a client-focused mindset, and the ability to network effectively.

You will also be expected to maintain contact with customers throughout the ticket life cycle, identify areas for improvement within the Service Desk function, and contribute to knowledge base articles.

Requirements
  • Excellent customer service skills in English and Polish languages
  • Strong problem-solving skills
  • Client focus, interpersonal skills, and ability to network
  • Proactivity and continuous improvement mindset
Preferred Qualifications
  • University degree in Economics or Finance
  • Experience in customer service roles, preferably in the financial services industry
  • Fluency in Norwegian is preferred; other languages, such as Czech, French, Finnish, German, and Arabic, are also advantageous

Estimated Salary: $80,000 - $100,000 per year

Benefits

We offer a range of benefits, including competitive salaries, comprehensive parental leave offerings, inclusive family building programs, and discounted childcare. Our commitment to diversity and inclusion is fundamental to our success, and we are dedicated to building an equitable workforce that represents the communities we serve.



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