Dynamic French Language Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Hijiffy Tempo inteiro

About Our Innovative Company

Hijiffy is a cutting-edge B2B SaaS company revolutionizing the hospitality industry with tech solutions. We empower hotels to enhance guest communication, drive bookings, and elevate customer satisfaction.

We're seeking a skilled French-Speaking Customer Success Manager to join our dynamic team and ensure the success of our French-speaking clients.

Job Overview

The ideal candidate will play a key role in building strong relationships with clients, ensuring they achieve their goals using Hijiffy's solutions. As their trusted advisor, you'll help them unlock the full potential of our technology and deliver exceptional customer experiences.

Main Responsibilities:

  • Foster long-term partnerships with French-speaking clients as their primary point of contact.
  • Regularly check-in with clients to review performance, offer strategic advice, and identify areas for improvement.
  • Handle client inquiries, resolve issues efficiently, and collaborate with technical teams to ensure prompt resolutions.
  • Identify upselling opportunities and guide clients towards contract renewals by showcasing the value of our solutions.
  • Act as the voice of the customer, relaying insights to our product and development teams to inform future updates.

Requirements:

  • Fluent in French and English (both written and spoken); additional languages are a plus.
  • Proven experience in Customer Success, Account Management, or Client-Facing Roles.
  • Background in the hospitality industry is highly preferred.
  • Strong interpersonal and communication skills, with a customer-focused mindset.
  • Ability to manage multiple accounts while paying close attention to detail.
  • Familiarity with SaaS platforms.

Benefits:

  • Competitive salary: approximately €55,000 per annum based on Portugal's cost of living.
  • Flexible working hours.
  • Friday Afternoons Off.
  • HiJiffy Perks (wellness, WFH equipment, transportation etc.).
  • Remote-first environment.


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