B2B Customer Engagement Specialist
Há 4 dias
In this role as a B2B Customer Engagement Specialist, you will identify opportunities to enhance the Nespresso B2B customer experience by gathering and analyzing insights, performing external benchmarks, and using them to accelerate revenue growth. You will lead the implementation and acceleration plan of major transformation initiatives, including end-to-end solution testing, pilot and deployment with markets, global market and feature rollout, prioritization of future enhancements, market and customer satisfaction feedback.
Key responsibilities include accelerating the implementation strategy of innovative services and solutions to improve B2B customer experience, working with cross-functional colleagues in HQ and Markets to deliver the B2B Customer Experience Rollouts roadmap, and supporting customer lifecycle process with critical knowledge on integration across systems and processes.
We are looking for a highly skilled professional with a bachelor's or master's degree in business administration, engineering, IT, or a relevant field, and at least 2 years of experience in delivering global projects or change management programs, focusing on B2B customer experience.
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Oeiras, Lisboa, Portugal Nestlé SA Tempo inteiroAt Nestlé SA, we are committed to providing exceptional customer experiences through our Consumer Engagement Services team. As a Key Account Customer Engagement Specialist, you will play a vital role in assisting consumers with questions and doubts related to our products and services.The ideal candidate will have excellent communication and problem-solving...
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Oeiras, Lisboa, Portugal Nestlé SA Tempo inteiroJob Description:Nestlé SA is seeking a skilled Global Customer Experience Project Manager to join our team. As a key member of our organization, you will be responsible for enhancing the Nespresso B2B customer experience by gathering and analyzing insights, performing external benchmarks, and using them to accelerate revenue growth.The ideal candidate will...