Service and Delivery Specialist German E-commerce
Há 2 dias
Role Description
We are seeking a highly skilled Service and Delivery Specialist German E-commerce to join our team. As a key member of our e-commerce support team, you will provide exceptional customer service, manage complex issues, and work closely with our sales team to drive business growth.
In this role, you will have the opportunity to work with a global team, develop your skills, and take on new challenges. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
Responsibilities
- Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
- Manage complex issues and escalations, working closely with our sales team to resolve issues quickly and efficiently.
- Develop and maintain strong relationships with our clients, identifying opportunities to upsell and cross-sell our services.
- Work collaboratively with our e-commerce team to drive business growth and improve customer satisfaction.
Compensation and Benefits
We offer a competitive salary, meal allowance, loyalty bonus, medical and dental insurance, signing bonus, leave and public holidays, and additional benefits such as up to €200 reimbursement for travel tickets and up to €400 reimbursement for accommodation per month for the first 4 months.
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