Medical Specialist with Language Expertise

1 semana atrás


Lisboa, Lisboa, Portugal Iqvia Tempo inteiro

IQVIA Safety Operations team plays a vital role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies worldwide. The international team is based across the globe, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. New joiners are supported by a nurturing management team, collaborative colleagues, and a clear career ladder with opportunities to grow, adapt, and shine.

This position puts you at the forefront of Patient Safety, involving daily direct contact with Health Care Professionals (HCPs) and patients. You will perform key medical information call centre services and process safety and product quality information to optimize the safety profiles of products across various therapeutic areas. This role can be conducted either Home Based / Hybrid / Office based – the choice is yours.

Responsibilities:
  • Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
  • Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
  • Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
  • Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
  • Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.

In order to succeed in this role, you will need excellent written and verbal skills in English (min. C1) and Danish language (min. C2/native). Knowledge of Norwegian language is considered a valuable plus. A Bachelor's Degree in a Life Science is required, along with experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc).

The estimated salary for this position is between $60,000 - $90,000 per year, depending on location and experience. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.



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