Global Medical Safety Specialist with Multilingual Expertise
Há 1 mês
About Iqvia:
Iqvia is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Our mission is to accelerate innovation for a healthier world.
Job Overview:
We are seeking a skilled Global Medical Safety Specialist to join our team in a dynamic and challenging role. As a key member of our safety operations team, you will play an essential part in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide.
Responsibilities:
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
- Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team managers and customer delivery managers on project metrics and challenges.
- Liaise with project managers by proactively identifying issues and proposing solutions, providing technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
- Participate in training across lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
Requirements:
- Bachelor's degree in a life science is required.
- Excellent written and verbal skills in English (min. C1) and Danish language (min. C2/native).
- Knowledge of Norwegian language is considered a valuable plus.
- Experience in lifecycle safety (pharmacovigilance, CEVA, medical information, safety publishing, risk management, etc.) is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload, and effectively manage competing priorities.
- Excellent organizational skills and time management skills.
Benefits:
At Iqvia, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
Estimated Salary Range: $80,000 - $110,000 per annum, depending on location and experience.
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