Market Research Insights Analyst

Há 6 dias


Porto, Porto, Portugal Federal Express Corporation Eu Tempo inteiro

About the Role

Federal Express Corporation Eu is seeking a skilled Market Research Insights Analyst to join our team in Europe. As a key member of our customer research team, you will be responsible for planning, executing, analyzing, and optimizing customer and market research initiatives to collect valuable insights, enhance customer satisfaction, and drive business outcomes.

About You

To be successful in this role, you will need to have a Master's degree in Marketing, Business, Statistics, Sociology, or Psychology, with at least 3 years of experience in designing, executing, and reporting on customer and/or market research. You should also have expertise in using Voice of the Customer platforms like Qualtrics and excellent analytical skills with the ability to interpret data, create actionable insights, and continuously improve customer feedback programs.

Your Key Responsibilities

  • Plan, execute, analyze, and optimize customer and market research initiatives to collect valuable insights, enhance customer satisfaction, and drive business outcomes
  • Manage, analyze, and report on post-interaction and relationship surveys using Voice of the Customer platforms like Qualtrics
  • Partner with other marketing teams to design, launch, and monitor ad-hoc surveys and/or other research initiatives to gather targeted insights in alignment with business goals
  • Prepare and present regular performance reports on customer satisfaction KPIs/survey results to key stakeholders, providing root-cause analysis and actionable insights to guide decision-making and strategy
  • Align globally with other FedEx teams to ensure consistency and integration of customer research efforts across regions to create efficiencies and leverage collective insights

What We Offer

  • An attractive compensation package
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
  • Employee Assistance Program for you and your family in difficult life situations
  • Employee reduced-rate shipping
  • Great career opportunities


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