Customer Experience Representative

1 semana atrás


Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

About TTEC
TTEC is a leading provider of customer experience solutions. Our business is built on delivering exceptional customer experiences powered by our unique blend of humanity and technology.

Job Summary
We're seeking an Italian-English Technical Support Representative to join our team. This role involves providing technical support to customers, resolving issues, and collaborating with internal teams to ensure exceptional customer experiences.

Key Responsibilities
Your responsibilities will include troubleshooting issues related to installations, documenting customer interactions, and escalating complex issues to Tier 2 support and Team Lead. You will also work closely with field engineers, technicians, and product support personnel to resolve issues and improve customer satisfaction.

Requirements
To succeed in this role, you'll need prior experience in Technical Support, Electronics, or electrical support. You must be able to communicate effectively in Italian and English and possess a technical solution-oriented mindset. Strong problem-solving skills and the ability to work collaboratively in a team environment are also essential.



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