Strategic Business Process Lead
Há 6 dias
We are seeking an experienced Strategic Business Process Lead to drive process excellence and business outcomes across our organization.
As a key member of our team, you will play a critical role in designing, implementing, and enhancing our ServiceNow Service Management Finance processes, ensuring alignment with industry best practices and internal policies. You will oversee the entire project lifecycle, from planning to delivery, and be accountable for achieving project goals and objectives.
Your responsibilities will include:
- Leading the end-to-end design, implementation, and enhancement of ServiceNow Service Management processes
- Establishing governance frameworks for compliance with ServiceNow guidelines, regulatory standards, and internal policies
- Collaborating closely with stakeholders at all levels to gather requirements, provide support, and ensure effective communication
- Developing and delivering training programs to ensure stakeholder understanding and adherence to ESM standards
- Communicating process changes, updates, and improvements across the organization clearly and promptly
- Defining key performance indicators (KPIs), measuring process performance, and driving continuous improvement efforts
We are looking for a strategic thinker with a talent for building strong relationships and driving consensus across diverse teams. You should have a strong sense of ownership and accountability, inspiring confidence and trust in those around you.
Requirements include:
- A degree in Business Administration, Engineering, Computer Science, or a related field
- At least 10 years of experience in process management, operations, or a related field, with a focus on service management
- Experience working with ServiceNow, with a record of successfully implementing process improvements and delivering results
- Proven experience in leading projects and implementing process improvements, with a strong ability to manage multiple projects simultaneously
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as benefits and opportunities for growth and development. If you are a motivated and results-driven individual with a passion for process excellence, please submit your application.
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