Enterprise Client Success Director
1 semana atrás
We are a remote event tech company that develops intelligent solutions for hospitality and marketing within large enterprises. Our platform creates high-level management for the c-level suite and robust operational tools for analysts and managers.
We are a global team with InEventers in over 13 different countries, speaking together more than 27 different languages. Our culture encourages open communication and allows you to be yourself.
Job Description: Enterprise Client Success Director
You will lead our Enterprise Customer Success Specialists in delivering exceptional customer experiences. Your focus will be on the post-sales lifecycle, ensuring customer satisfaction and maximum utilization of our platform. You will work closely with our c-level suite to develop strategies and create scalable processes to serve customer segments effectively. Responsibilities include:
- • Developing relationships with event managers and directors of a global clientele
• Creating processes to serve customer segments as effectively and quickly as possible
• Reviewing and improving customer experience constantly
• Providing insight to strategic project planning and delivery execution oversight
• Nurturing and developing a multicultural and fast-growing team
• Giving feedback to product development and support sales processes
Pre-requisites:
Experience in customer success, project management, or enterprise software sales is required. Experience in leading projects from scratch, preferably with a team. Upselling and cross-selling experience are highly valuable. Proficient English. Tech startup experience is a plus. Ability to work with different time zones.
Benefits:
This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
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