Service Delivery Project Manager

Há 1 mês


Lisboa, Lisboa, Portugal Peachtree Networks Tempo inteiro

Job Summary: We are seeking a highly skilled Service Delivery Project Manager to lead our telecom equipment testing and repair projects. The ideal candidate will have a strong background in project management, telecom equipment testing, and repair, as well as excellent leadership and communication skills.

Key Responsibilities:

  • Develop and execute project plans for telecom equipment testing and repair.
  • Coordinate and manage project resources, including technicians, engineers, and support staff.
  • Ensure projects are completed on time and within budget, meeting quality standards.
  • Client Communication: Support the Product Management Team as a technical guide in client proposal meetings.
  • Quality Control: Implement and enforce quality control processes to guarantee the accuracy and reliability of equipment testing and repair.
  • Use Project Management Tools like Monday.com to track and manage your project.
  • Work closely with the Senior Project Manager and Product Management to incorporate feedback into continuous improvement initiatives.
  • Resource Management: Allocate resources efficiently, considering workload, skills, and project requirements.
  • Identify and address any resource constraints or bottlenecks.
  • Identify potential risks and develop mitigation strategies.
  • Proactively address issues to prevent delays or disruptions in project timelines.
  • Documentation: Maintain detailed project documentation, including project plans, progress reports, and client communications.
  • Ensure compliance with company policies and industry standards.
  • Performance Metrics: Define and monitor key performance indicators (KPIs) related to service delivery projects.
  • Ensure adherence to service level agreements (SLAs) and quality standards.
  • Cross-Functional Collaboration: Collaborate with product managers and other stakeholders to ensure alignment between project goals and overall business objectives.
  • Facilitate communication and collaboration between service delivery and product management functions.

Requirements:

  • Bachelor's degree in a relevant field (Project Management, Telecommunications, Engineering, etc.).
  • Proven experience in project management, preferably in telecom equipment testing and repair.
  • Experience working with Project Management Tools like Monday.com.
  • Proven experience in creating and setting up project boards and trackers.
  • Strong leadership and interpersonal skills.
  • Excellent communication and negotiation abilities - English, Portuguese, and Spanish are requirements.
  • Familiarity with telecom industry standards and equipment.
  • Minimum of 2 years of experience in a service delivery project management role.

About Peachtree Networks: Peachtree Networks is a leading provider of telecom equipment testing and repair services. We are committed to delivering high-quality services to our clients and are seeking a skilled Service Delivery Project Manager to join our team.


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