Digital Solutions Specialist
Há 1 mês
Bosch Security Systems is shaping the future by inventing high-quality technologies and services that enrich people's lives. We promise our associates rock-solid growth, enjoyment in their work, and inspiration from each other.
We have over 300 specialized associates and around 15 nationalities in Lisbon, focusing on sales, marketing, communication, training, nearshoring services, and shared support for human resources services to Europe. The diversity, commitment, and know-how of the team are key success factors in this organization.
Bosch Service Solutions develops and delivers Customer Experience, Mobility, and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people daily – from claim management to life-saving emergency calls.
This role involves taking responsibility for customer enquiries in writing and by telephone in Finnish, supporting customers with extensive requests concerning digital topics such as vehicle apps. Challenges with booked services in the vehicle require a first contact person who presents possible solutions to the customer in 1st or 2nd level support.
The ideal candidate will be responsible for forwarding technical issues to the appropriate departments and communicating with specialist centers. You will also advise our customers on the existing digital product portfolio.
Key skills and experience include a customer-oriented, responsible, and communicative personality. A professional working method, independence, reliability, and a service- and solution-oriented approach are essential. Enthusiasm for customer service in the automotive sector, quick perception, and secure handling of common information technologies are also required.
A strong understanding of language: Finnish language skills at native speaker level in written and spoken in combination with good knowledge of English is necessary. No specific training is required.
What we offer includes challenges in an international environment, career opportunities in one of the best companies in the world, flexible hours, medical services, discounts for employees, sports and health-related activities, a canteen, and good access to public transport.
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