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Account Operations Specialist
2 meses atrás
Join Adidas Global Business Services in Porto to deliver high-quality services for Account and Sales Operations and Invoice to Cash, Accounts Payable, Retail Accounting, e-commerce Accounting and other Finance processes and HR Services for adidas companies located in Europe and the Americas.
Key Responsibilities:- Support communication with customers via all relevant communication channels, providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales.
- Perform Orderbook management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
- Work in close cooperation with internal and external departments when dealing with backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, claims and complaints.
- Monitor credit-blocked orders and coordinate credit limit increases (credit requests) with Finance and Sales.
- Stand in for and support colleagues working in the team and other groups within Account Operations.
- University degree or equivalent experience.
- Ideal 2-3 years of relevant experience in B2B/Wholesale support.
- Fluency in Polish and English (written and spoken).
- Business fluency in English and great external stakeholder communication.
- Solid knowledge of Excel - VLOOKUP's and Pivot Tables.
- Ideal knowledge in SAP and Assist (Salesforce).
Candidates must be located in Portugal and already eligible to take on full employment. Only applications with an English CV will be considered.
