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Global Client Support Expert

1 semana atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

We are seeking a Global Client Support Expert to join our team in Lisbon. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients' customers.

About the Opportunity

This is an exciting opportunity for a motivated individual who is passionate about delivering world-class customer experiences. You will be responsible for:

  • Answering incoming queries from customers in a timely and professional manner
  • Identifying issues and providing effective solutions that meet the needs of our clients' customers
  • Ensuring high levels of customer satisfaction through proactive communication and issue resolution
  • Recording data in our CRM system to track customer interactions and feedback

Requirements

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact of excellent customer experience
  • Strong communication and interpersonal skills, with the ability to listen actively and communicate effectively
  • A drive for excellence and professionalism, with a commitment to delivering high-quality results

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary, with options for free accommodation or a relocation package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A comprehensive benefits package, including private health insurance, Portuguese lessons, and social events
  • The opportunity to work with a multinational organization, collaborating with talented individuals from around the world
  • A unique chance to experience life in Lisbon, with its rich cultural heritage, delicious cuisine, and vibrant expat community