Financial Markets Data Support Specialist

Há 4 dias


Porto, Porto, Portugal Devexperts Tempo inteiro
About Devexperts

Devexperts is a company that specializes in developing software for stock exchanges, brokers, and investment companies.

Compensation Package

We offer a competitive salary range of $80,000 - $110,000 per year, commensurate with experience.

About the Role

We are seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for handling customer technical support cases, investigating and resolving users' problems, escalating issues if necessary. You will also communicate directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.

The ideal candidate will have a high level of communication and soft skills, as well as a high level of responsibility, time management and self-organization. They will also have English proficiency at C1 level, both spoken and written, and be able to work in an environment with frequently changing context.

Key Responsibilities
  • Handle customer technical support cases, investigating and resolving users' problems, escalating issues if necessary
  • Communicate directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech
  • Create, review, and maintain tutorials to help end-users with charting applications usage
  • Document common support procedures for future reference
  • Test data integration into new applications and promptly report any found issues
Requirements
  • High level of communication and soft skills
  • High level of responsibility, time management and self-organization
  • English – C1, both spoken and written
  • High-stress tolerance
  • Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.)
  • Ability to work in an environment with frequently changing context
  • Strong analytical and problem-solving skills
  • Sharp attention to detail
  • Ability to stand one's ground and propose ideas that will improve the work of the entire team, and maybe the entire world
  • Self-motivation and desire to develop in FinTech
Desirable Skills
  • Work experience with foreign clients
  • Second language
  • Experience in working with issue-tracking systems (Zendesk, Jira)
  • Experience in working with databases and writing SQL queries
  • Basic knowledge of Bash, Python
  • Understanding of data transmission network principles and main protocols. Knowledge of the OSI model
  • Experience in working with Linux/Unix (mainly debian-like)
Stack
  • Issue-tracking – Jira, Zendesk
  • Log management and CI – ElasticSearch
  • Documentation and content management – Confluence, Paligo, Zendesk
  • Communication – Twilio IVR, Slack, SendGrid
Challenges
  • Work in morning and evening shifts (details can be discussed)
  • Work on public holidays
  • Willingness to take a large scope of responsibilities
  • Development and career growth


  • Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    Job Description:We are seeking a skilled Market Data Financial Monitoring Specialist to join our team at Randstad SSC.Your role will involve working closely with clients and stakeholders to establish the framework for Market Data Financial Monitoring within banking activities. Your primary focus will be on setting up processes and guidelines to enhance the...

  • Technical Support Specialist

    3 semanas atrás


    Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Job Title: Technical Support Specialist - Financial MarketsAt Devexperts LLC, we are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients in the financial markets.Responsibilities:Handling customer technical support cases and resolving...


  • Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    At Devexperts Llc, we are committed to delivering high-quality financial market data services to our clients. As a Technical Support Specialist for Financial Market Data, you will play a vital role in ensuring that our customers receive seamless support and expertise.About UsWe are a subsidiary of Devexperts – a renowned software development company...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Financial Monitoring Specialist - Market Data to join our team at Randstad Portugal. This role is an excellent opportunity for a talented professional to make a significant impact on the banking industry.About the Role:The successful candidate will be responsible for setting up processes and guidelines that...


  • Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Job Description:At Devexperts LLC, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their seamless experience with our market data services.Responsibilities:Handle customer technical support cases,...


  • Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    Job Title: Financial Data Integrity SpecialistAbout the RoleWe are looking for a highly skilled Financial Data Integrity Specialist to join our team at Natixis in Portugal. As a key member of the Finance Direction, you will be responsible for ensuring the accuracy and integrity of financial data for CIB activities.Main ResponsibilitiesCertification of...


  • Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    Financial Data Integrity SpecialistAt Natixis in Portugal, we are seeking a highly skilled Financial Data Integrity Specialist to join our team in Porto. As part of our Finance Direction, you will work closely with our Financial Data Integrity department, responsible for producing and justifying accounts for our CIB activities.As a Financial Data Integrity...


  • Porto, Porto, Portugal Fórum Selecção Tempo inteiro

    About the RoleFórum Selecção is seeking a seasoned Market Data Financial Monitoring Framework expert to join our team. As a Senior Consultant, you will play a pivotal role in developing and implementing a comprehensive framework for steering and controlling budgets and costs of Market Data.Main Responsibilities:Establishing processes for validating Market...


  • Porto, Porto, Portugal Dellent Consulting Tempo inteiro

    About Dellent ConsultingWe are a consulting company that helps organizations navigate complex challenges. Our team is dedicated to providing expert advice and support to our clients.Job SummaryWe are seeking an experienced Market Intelligence Specialist to join our team in Porto, Portugal. This role will involve working with our European stock market area...


  • Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    **Company Overview**Adecco Prestação De Serviços, Lda is a renowned company seeking a skilled Financial Market Monitoring Specialist to join our team in Porto. With a strong focus on innovation and excellence, we offer a dynamic work environment that fosters growth and development.**Salary:** €45,000 - €60,000 per annum, depending on experience.**Job...


  • Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Job SummaryDevexperts LLC is seeking an experienced Applications Support Engineer to join our team. The successful candidate will be responsible for ensuring the availability, release/deploy process, configuration, seamless monitoring, and alerting of our proprietary applications that provide market data for various customers.Key ResponsibilitiesWork closely...

  • Technical Support Specialist

    2 semanas atrás


    Porto, Porto, Portugal Hamilton Barnes Associates Limited Tempo inteiro

    Job Role: Technical Support Specialist - Financial ServicesYou will work as part of a team covering all market operational hours, providing 1st Level Technical Support across a range of disciplines in a high-tech environment. Key responsibilities include troubleshooting network, infrastructure, and application incidents, undertaking project work to implement...


  • Porto, Porto, Portugal Mindera Tempo inteiro

    About the RoleAs a Financial Operations Specialist at Mindera, you will be responsible for analyzing financial data, creating financial models, and presenting financial information to stakeholders. You will work closely with the finance team to ensure the accuracy and integrity of financial data, and provide insights to support business decisions.Key...


  • Porto, Porto, Portugal Dellent Consulting Tempo inteiro

    About Dellent ConsultingDellent Consulting is a dynamic organization with a strong presence in the European market. Our company values innovation, teamwork, and excellence in all aspects of our work.Salary: €40,000 - €60,000 per yearJob Description:We are seeking a highly skilled Financial Market Risk Analyst to join our team in Porto. As a key member of...


  • Porto, Porto, Portugal Natixis In Portugal Tempo inteiro

    Job DescriptionAt Natixis in Portugal, we are seeking a highly skilled Financial Data Integrity Specialist to join our Finance Direction team. As part of the Financial Data Integrity department, you will be responsible for certifying financial statements by producing, analyzing, correcting, and validating accounting results and exposures.Key...

  • Accounting Trainee

    3 semanas atrás


    Porto, Porto, Portugal Bluwalk Tempo inteiro

    Financial Analysis and ReportingAs a Financial Analysis and Reporting specialist, you will be responsible for analyzing financial data, preparing financial reports, and ensuring accuracy in accounting records. You will support the finance team in preparing accounting data, assist in administrative activities, and contribute to compliance with tax...

  • ETL Developer

    4 semanas atrás


    Porto, Porto, Portugal Itdsportugal Todos Tempo inteiro

    Job Title: ETL Developer - Financial Data SpecialistAbout the Role:We are seeking an experienced ETL/BI Developer to join our team at Itdsportugal Todos. As an ETL/BI Developer, you will play a crucial role in the maintenance and evolution of applications related to financial and risk management within our client's IT department.Main...


  • Porto, Porto, Portugal Universal Kraft Tempo inteiro

    Financial Operations Specialist Job DescriptionAt Universal Kraft, we are seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial records, preparing financial statements, and performing financial...


  • Porto, Porto, Portugal Michael Page Portugal Tempo inteiro

    About the Role: At Michael Page Portugal, we are seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our administration team, you will be responsible for providing administrative and financial support to our European subsidiaries. The role will involve collecting commercial documents, entering and validating orders...


  • Porto, Porto, Portugal The Force Tempo inteiro

    Job Summary: We are seeking a highly organized and detail-oriented Accounting and Financial Support Specialist to join our team at The Force. As a key member of our accounting team, you will be responsible for preparing and providing necessary documentation, supporting financial processes, and promoting effective communication within the organization.Key...