Education and Training Specialist
Há 1 mês
About goFLUENT
At goFLUENT, we're revolutionizing language learning globally, empowering companies to design a global digital training strategy for their employees. We accelerate the process of learning languages through our AI-powered platform, unique content library, and human interaction.
We're a mission-driven SaaS company that believes every employee deserves equal opportunities to succeed in the workplace, regardless of their native language. As part of a truly global company with 1000+ employees worldwide, you'll be exposed to a dynamic and international environment.
Job Description:
As an Education and Training Specialist - Customer Support, you will play a crucial role in welcoming and accommodating Portuguese learners via phone/email, responding to their needs while ensuring continuous follow-up in their training. Your expertise as a consultant/advisor in training and pedagogy will be invaluable in providing guidance on the language, goFLUENT services, or issues.
You will work closely with the Sales/Customer Success Management Team to keep them updated on each client's progress in the language program. Your primary responsibilities include:
- Managing relationships with clients/learners taking goFLUENT lessons/training.
- Assisting learners who need help through calls or emails as prescribed by documented processes and/or with supervisors' guidance:
- Resolving customer complaints
- Calling clients to follow up on their training progress
- Conducting demo calls
- Assisting Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
- Reaching KPIs discussed with the LC Team Leader/Manager
Requirements:
To succeed in this position, you'll need strong soft skills regarding empathy, problem-solving, teamwork, adaptability, and effective communication skills. Additionally, you must be methodical and organized, with relational ease and openness being key assets to excel in this role. You should also be proactive, responsible, disciplined, and able to multitask. Proficiency in MS Office and Google tools is essential, as well as excellent oral communication and customer service skills over the phone. A university degree in Language Studies or Translator/Interpreter is required.
Language Skills:
Brazilian Portuguese bilingual/Native, high level of English, with other languages being a plus. The estimated salary for this position is $40,000-$60,000 per annum, depending on experience and qualifications.
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