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French Customer Success Expert TN Portugal
2 semanas atrás
We're looking for a French Customer Success Expert to join our dynamic team in Portugal.
Job DescriptionThe ideal candidate will assist clients via various channels, resolving account, technical, and financial inquiries. They will deliver expert advice, ensure customer satisfaction, and contribute to process improvements.
Responsibilities- Provide top-notch support via phone, live chat, email, and social media.
- Tackle issues like account setup, verification, login, financial matters, and technical challenges.
- Serve as a trusted advisor to customers within the sports industry.
- Respond quickly to customer inquiries, complaints, and feedback.
- BUILD strong customer relationships through transparent communication.
- Maintain high standards of service in accordance with company policies.
- Offer insights and suggestions to enhance processes and improve service quality.
Requirements
- Fluent in French (C2 level).
- EU Citizenship or Portuguese Residency Card.
- Little to no experience in customer support.
- Strong leadership, analytical, and communication skills.
- A desire to learn and grow.
