Technical Voice Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Aptonet Inc Tempo inteiro

**Overview of the Role**

Aptonet Inc is seeking a highly skilled Technical Voice Specialist to join our team. As a Technical Voice Specialist, you will be responsible for providing prompt, professional, and effective resolution of technical issues escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains for all encompassed Area of Responsibility (AOR) of the Service.

**Key Responsibilities**

  • Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls)
  • Perform root cause analysis in order to reduce repeating/recurring technical issues
  • Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items)

**Requirements**

Cisco Voice Technologies: Problem solving, strong knowledge of Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, Cisco UCCX, Diagnose and resolve technical issues, support software and basic associated network related problems



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