European Banking Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

About the Role:

We are seeking a highly skilled European Banking Specialist to join our team at Sitel Corp. As a French Customer Support Agent, you will be responsible for providing exceptional customer service to our clients via phone and email. Your primary functions will include providing accurate and valid information, resolving customer queries in a timely manner, and building meaningful relationships with our clients.

Key Responsibilities:

• Provide exceptional customer service via phone and email
• Resolve customer queries in a timely and professional manner
• Build meaningful relationships with our clients
• Meet and exceed customer service quality goals and compliance regulations

Requirements:

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills with excellent phone conversation skills and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

What We Offer:

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare and dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture



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