Client Support Specialist for Banking Sector

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Join Our Team as a Client Support Specialist for Banking Sector

Your Role

We are seeking a highly motivated and communicative individual to join our team as a Client Support Specialist for Banking Sector. As a key member of our team, you will be responsible for providing top-class interactions and customer service to our clients in the banking sector.

Key Responsibilities:

  • Support bank customers with their queries and concerns
  • Provide clear information about products and services
  • Manage customer requests and clarify any doubts
  • Deliver a positive attitude towards the brand
  • Work in a fast-paced and high-volume service center

Requirements:

  • Minimum academic qualifications: 12th grade
  • Languages: C1 level or higher in Czech and minimum B2 English
  • Professional experience in Contact Center in the banking sector (preferential)
  • Ability to work in a fast-paced and high-volume service center
  • Excellent communication and argumentation skills
  • Client, quality, and results-oriented
  • Ability to listen and manage conflicts with responsibility, proactivity, and team spirit

What We Offer:

  • Work schedule: 40 hours per week
  • Renewable employment contract with basic remuneration, plus food subsidy
  • Health Insurance since day one in the company
  • Respectful and inclusive environment
  • A wealth of opportunities to progress and move business areas projects
  • Flexibility and work/life balance as a Sales Representative
  • Initial flight expenses refund and annual complementary return flight to your home country (within Europe)
  • Free Portuguese language courses and training opportunities
  • Modern and centrally located buildings with cafeteria facilities and excellent public transportation connections
  • Participation in events, workshops, and other activities

About Us:

Teleperformance Portugal is a leading company in digital business services, providing support to clients in the banking sector. We are committed to delivering exceptional customer service and creating a positive experience for our clients.



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