Customer Support Specialist for Digital Banking

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Customer Support for Digital Banking App

Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding complex technical issues and providing clear, concise solutions? We're looking for a talented Customer Support Specialist to join our team in Athens, Greece.

Key Responsibilities:
  • Assist B2C and B2B customers with incoming problems and provide timely, effective solutions.
  • Evaluate and understand customer requirements to ensure their satisfaction and resolve issues efficiently.
  • Foster enduring trust-based relationships through transparent and engaging communication.
  • Achieve individual and team objectives for customer service, including managing case loads and maintaining records of customer interactions.
  • Offer support for finding the best membership option to candidates and process cases of account seizures.
  • Troubleshoot all upcoming issues candidates face with their account and adhere to communication protocols, standards, and company policies.
Requirements:
  • Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language.
  • Customer Service experience is preferred, but not required.
  • Competency in using computers and effective phone contact handling abilities.
  • Customer-focused mindset with the capability to adjust and respond to various personalities.
  • Exceptional communication skills and demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
What We Offer:
  • A full-time job, 40 hours a week (rotating schedule Mon-Sun 08:00 - 23:00, 8 hours a day).
  • Permanent contract after probation time.
  • Salary: 1.250€ gross.
  • Visa sponsorship possible.
  • Working from home in Greece is also possible for Customer Support.
  • Competitive salary + benefits.
  • Health insurance.
  • Paid training.
  • Multicultural environment.

We're a global brand with a presence in over 50 countries, and we're looking for talented individuals to join our team in Greece. If you're passionate about delivering exceptional customer experiences and have a knack for understanding complex technical issues, we'd love to hear from you.


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