Customer Support Specialist for Digital Banking
2 semanas atrás
Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding complex technical issues and providing clear, concise solutions? We're looking for a talented Customer Support Specialist to join our team in Athens, Greece.
Key Responsibilities:- Assist B2C and B2B customers with incoming problems and provide timely, effective solutions.
- Evaluate and understand customer requirements to ensure their satisfaction and resolve issues efficiently.
- Foster enduring trust-based relationships through transparent and engaging communication.
- Achieve individual and team objectives for customer service, including managing case loads and maintaining records of customer interactions.
- Offer support for finding the best membership option to candidates and process cases of account seizures.
- Troubleshoot all upcoming issues candidates face with their account and adhere to communication protocols, standards, and company policies.
- Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language.
- Customer Service experience is preferred, but not required.
- Competency in using computers and effective phone contact handling abilities.
- Customer-focused mindset with the capability to adjust and respond to various personalities.
- Exceptional communication skills and demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
- A full-time job, 40 hours a week (rotating schedule Mon-Sun 08:00 - 23:00, 8 hours a day).
- Permanent contract after probation time.
- Salary: 1.250€ gross.
- Visa sponsorship possible.
- Working from home in Greece is also possible for Customer Support.
- Competitive salary + benefits.
- Health insurance.
- Paid training.
- Multicultural environment.
We're a global brand with a presence in over 50 countries, and we're looking for talented individuals to join our team in Greece. If you're passionate about delivering exceptional customer experiences and have a knack for understanding complex technical issues, we'd love to hear from you.
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