German Customer Support Specialist for Digital Marketing
4 semanas atrás
Are you looking for a new challenge in digital marketing? Do you have a passion for online advertising and new technologies? If so, we have an exciting opportunity for you to join our team as a German Customer Support Specialist for Digital Marketing.
About the Company
Google Ads is the #1 online advertising platform with a current annual revenue of over $100 billion. We offer a comprehensive training program, competitive salary, and performance bonuses. Our team is dedicated to providing high-quality customer service and support to our clients.
Your Responsibilities
As a German Customer Support Specialist, you will be responsible for assisting users with pre-sales, general inquiries, and technical support issues via phone, email, chat, and social messaging channels. You will also be required to understand the business goals of our clients and support them through a chat system. Your responsibilities will include providing high-quality customer service, adapting the brand's voice and tone, and responding appropriately to customer escalations and issues.
Requirements
To be successful in this role, you will need to have a strong command of the German language, both written and spoken. You will also need to have a high school degree or a bachelor's degree and an interest in online marketing products. You should be a strategic thinker and have excellent problem-solving skills.
Benefits
We offer a comprehensive benefits package, including a competitive salary, performance bonuses, holidays and Christmas bonuses, seasonal rewards, and shift incentives. You will also receive comprehensive training, multilingual working atmosphere, excellent networking opportunities, free language courses, team building and outdoor activities, and affordable lunch at the office canteen. Additionally, you will receive health insurance from day one and a full relocation package, including accommodation, airport pick-up, administrative support for integration in Portugal, and a flight ticket once per year to visit your home country.
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