Strategic Client Advisor
4 semanas atrás
Company Overview
We empower people in service organizations with innovative enterprise and business software solutions, revolutionizing the way people work. Our self-driving, adaptive, and intuitive software is changing the ERP landscape, delivering a better people experience.
Job Description: Customer Success Manager
In this key role, you will play a critical part in driving customer satisfaction and success by ensuring clients fully leverage our products and services. Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives.
Key Responsibilities:
- Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
- Cross-Sell and Upsell Opportunities: Identify and drive qualified leads in cooperation with sales colleagues.
- Customer Engagement: Foster long-term relationships and continuously enhance the client experience.
- Educational Enablement: Support client teams by coordinating access to premium education content and conducting onboarding sessions.
Requirements:
To succeed in this role, you will need:
- Excellent Communication Skills: Fluency in English (verbal and written), with an ability to convey complex information clearly to clients.
- Proven Experience: Customer Success, Account Management, or a related role within a SaaS or software company.
- Strategic Relationship Building: Ability to build and maintain strategic client relationships, with a focus on delivering exceptional service.
- Cross-Functional Collaboration: Proficiency in project management and an ability to multitask across various client needs.
About Us
At Unit4, we're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience. We offer:
- A culture built on trust, giving you the freedom and autonomy to be successful.
- A safe and inclusive working environment, supported by our Employee Resource Groups.
- An uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being.
- A commitment to sustainability, with initiatives such as our Act4Good program.
We estimate the annual salary for this role to be around $100,000-$120,000, depending on location and experience.
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