Customer Service Representative with French Language Expertise
2 semanas atrás
We are HCLTech, a leading global technology company driving progress through innovation and excellence. As a Service Desk Agent, you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities- Provide expert technical support to customers via phone, email, or chat, resolving issues efficiently and effectively.
- Work independently to meet strict Service Level Agreements (SLAs), ensuring high-quality solutions and timely responses.
- Develop strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
- Bachelor's degree in any field.
- Minimum 1 year of experience in customer service or technical support roles, preferably with fluency in French and English.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
We offer a competitive salary of $60,000 - $80,000 per annum, depending on location and experience. Additional benefits include:
- Permanent contract with opportunities for growth and development.
- Private health and life insurance from day one.
- Flexible working hours with hybrid work module.
- Meal allowance and other perks.
HCLTech is an equal opportunity employer committed to diversity and inclusion. We pride ourselves on being a global organization with representatives from 165 nationalities, fostering an inclusive culture that values creativity, innovation, and teamwork. Join our community of passionate individuals who share a vision to drive progress and make a lasting impact.
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