Customer Service Representative with French Language Expertise

2 semanas atrás


Lisboa, Lisboa, Portugal HCLTech Tempo inteiro
About the Role

We are HCLTech, a leading global technology company driving progress through innovation and excellence. As a Service Desk Agent, you will play a critical role in delivering exceptional customer experiences.

Key Responsibilities
  • Provide expert technical support to customers via phone, email, or chat, resolving issues efficiently and effectively.
  • Work independently to meet strict Service Level Agreements (SLAs), ensuring high-quality solutions and timely responses.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
Requirements
  • Bachelor's degree in any field.
  • Minimum 1 year of experience in customer service or technical support roles, preferably with fluency in French and English.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Offer

We offer a competitive salary of $60,000 - $80,000 per annum, depending on location and experience. Additional benefits include:

  • Permanent contract with opportunities for growth and development.
  • Private health and life insurance from day one.
  • Flexible working hours with hybrid work module.
  • Meal allowance and other perks.
About Us

HCLTech is an equal opportunity employer committed to diversity and inclusion. We pride ourselves on being a global organization with representatives from 165 nationalities, fostering an inclusive culture that values creativity, innovation, and teamwork. Join our community of passionate individuals who share a vision to drive progress and make a lasting impact.



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