Customer Service Representative with Multilingual Expertise
4 semanas atrás
About Nestlé Sa
Nestlé Sa is a leading multinational food and beverage company that provides a range of services to its customers. Our Business Services team plays a crucial role in delivering high-quality services to our consumers.
Job Summary
We are seeking a highly skilled Customer Service Representative with expertise in multiple languages to join our team. The successful candidate will be responsible for providing excellent customer service via phone, email, chat, and social media platforms.
Responsibilities
- Respond to customer inquiries in a timely and accurate manner
- Identify customer needs and provide solutions to resolve their issues
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
Requirements
- Fluent spoken and written knowledge of German, French, and English
- Ability to adapt tone of voice to different brands and written channels
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the Nestlé industry is a plus
What We Offer
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Competitive salary: €30,000 - €40,000 per year
- Annual bonus according to performance
- Meal Card
- Flex Benefits
- Company laptop and other equipment
- Medical support available at the office
- E-learning courses and training programs
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