Customer Service Representative with Multilingual Expertise
1 semana atrás
We are a leading multinational technology BPO business collaborating with top clients to deliver exceptional customer experiences.
Job SummaryThis role is a fantastic opportunity for a multilingual professional to join our dynamic team as a Customer Service Representative. You will be responsible for delivering top-notch customer support, working closely with our engineering team to resolve issues, and contributing to a positive and friendly work atmosphere.
Key Responsibilities:- Provide exceptional customer service via various communication channels, including phone, email, and chat.
- Ensure customer satisfaction by offering professional support, resolving complaints, and providing timely solutions.
- Collaborate with specialists to solve complex issues, document actions taken, and categorize cases for further analysis.
- Native/fluent in German (oral and written) and proficient in English (B2 level or higher).
- Proven experience in customer support, public relations, community management, or social media management for clients.
- Excellent written and verbal communication skills, with the ability to mediate effectively.
- Resourceful, stress-resistant personality with the capacity to adapt and remain calm under pressure.
- Able to meet tight deadlines with minimal supervision and maintain a high level of productivity.
- A competitive remuneration package based on experience, skills, and performance.
- Shifts 5 days a week, Monday to Sunday, 9 AM - 6 PM.
- Life Insurance.
- Family Plan (Spouse/legal partner and children).
- 2-month training agreement + 1-year full-time contract with 30 days probation.
- Opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Meal allowance.
- Private health insurance.
- Yearly performance bonus.
- Relocation allowance and assistance in finding accommodation.
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