Customer Service Representative with Multilingual Expertise

1 semana atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro
About WibitCS

We are a leading multinational technology BPO business collaborating with top clients to deliver exceptional customer experiences.

Job Summary

This role is a fantastic opportunity for a multilingual professional to join our dynamic team as a Customer Service Representative. You will be responsible for delivering top-notch customer support, working closely with our engineering team to resolve issues, and contributing to a positive and friendly work atmosphere.

Key Responsibilities:
  • Provide exceptional customer service via various communication channels, including phone, email, and chat.
  • Ensure customer satisfaction by offering professional support, resolving complaints, and providing timely solutions.
  • Collaborate with specialists to solve complex issues, document actions taken, and categorize cases for further analysis.
Requirements:
  • Native/fluent in German (oral and written) and proficient in English (B2 level or higher).
  • Proven experience in customer support, public relations, community management, or social media management for clients.
  • Excellent written and verbal communication skills, with the ability to mediate effectively.
  • Resourceful, stress-resistant personality with the capacity to adapt and remain calm under pressure.
  • Able to meet tight deadlines with minimal supervision and maintain a high level of productivity.
What We Offer:
  • A competitive remuneration package based on experience, skills, and performance.
  • Shifts 5 days a week, Monday to Sunday, 9 AM - 6 PM.
  • Life Insurance.
  • Family Plan (Spouse/legal partner and children).
  • 2-month training agreement + 1-year full-time contract with 30 days probation.
  • Opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Meal allowance.
  • Private health insurance.
  • Yearly performance bonus.
  • Relocation allowance and assistance in finding accommodation.


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