Customer Success Professional
1 semana atrás
The Scaled Customer Success Associate Program is a comprehensive opportunity to develop a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll play a vital role in helping customers unlock the full potential of Zendesk's solutions while gaining valuable exposure to the tech industry.
This structured, immersive experience is tailored to help you thrive in a customer-facing role while developing your technical skills, including learning about Zendesk AI and other innovative tools shaping the future of customer experiences.
- Comprehensive Onboarding: Begin with in-depth training on Zendesk tools, including AI capabilities and advanced product features, to build confidence in supporting customers.
- Blended Learning Approach: Combine interactive classroom sessions with real-world customer engagements to develop both technical and interpersonal skills.
- Hands-On Customer Engagements: Participate in 1:1 customer sessions and 1:many webinars, and support scaled campaigns that help customers succeed.
- Technical Skill Development: Learn to navigate Zendesk's platform and become familiar with key features, integrations, and AI-driven solutions that enhance customer experiences.
- Mentorship and Support: Work with experienced team members, including dedicated mentors and buddies, to guide your development and provide ongoing support.
You will engage with customers from diverse backgrounds, understand their goals, and recommend solutions that drive success.
- Deliver Value: Provide personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey.
- Collaborate Across Teams: Partner with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.
- Leverage Data: Use insights from tools like Salesforce, Tableau, and Zendesk's own analytics to identify trends, forecast risks, and bolster recommendations.
- Showcase Product Expertise: Develop a deep understanding of Zendesk's platform and its advanced features, enabling you to help customers optimize their use of our tools.
To be successful in this role, you should possess:
- A degree in Business, Marketing, Technology or a related field.
- Experience in Account Management, Sales or similar fields.
- Strong written and verbal communication skills in English and Spanish with the ability to explain technical concepts to users of varying expertise.
- Self-motivation and the ability to take initiative.
- Adaptability and flexibility in fast-paced environments.
- Critical thinking and problem-solving skills.
- Effective communication and collaboration skills within a team.
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