German Customer Service Specialist in Athens Greece

Há 7 dias


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro
Job Summary

We are seeking a skilled German Customer Service Specialist to join our team in Athens, Greece. This is an excellent opportunity for experienced customer service professionals to work with a multinational company and develop strong skills and experience.

About the Role

This role involves providing top-notch customer support to clients in Germany, including sales, troubleshooting, and account management. You will be working in a dynamic environment with a great team, using your communication skills to turn every customer into a happy one.

Your main responsibilities will include:

  • Identifying customers' needs and delivering solutions, including sales
  • Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution in a timely manner
  • Assisting customers to place orders and resolving related issues
  • Answering customers' inquiries, troubleshooting technical issues, and assisting with account problems
  • Following standard diagnostic procedures to handle frequently asked questions effectively
  • Turning every customer into a satisfied customer through excellent communication and problem-solving skills
  • Collaborating with colleagues to exchange ideas and solutions
  • Enjoying the beautiful Greek culture and lifestyle
About Us

We are a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all employees, regardless of gender, ethnicity, religion, culture, or age. We provide a competitive monthly salary, plus two extra salaries per year, as well as comprehensive health care benefits and numerous other discounts.

We also offer full training by certified instructors, professional growth and development opportunities, special events, community and social responsibility initiatives, and free online Greek language courses. Our state-of-the-art premises provide a great working environment with relaxing break areas.

Requirements

To be considered for this role, you must have EU citizenship or permission to work in Greece. Fluency in German is required, along with excellent communication skills. Sales experience with consumer products and services is an asset, as is technical research skill to troubleshoot customer problems. Advanced internet research skills, empathy, and a positive attitude are also essential.

In terms of estimated salary, we can expect a monthly salary of around €1,800-€2,500, depending on experience and qualifications. However, please note that this is an estimate and may vary based on individual circumstances.



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