Electric Bike Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you passionate about providing top-notch customer service and resolving technical issues? Blu Selection is seeking a skilled Electric Bike Support Specialist to join our team

About This Role

In this exciting position, you will be responsible for delivering exceptional customer support to the German market as a Technical Support Advisor for electric bikes. Your key responsibilities include:

  • Managing all incoming queries in a customer service environment related to technical issues (troubleshooting)
  • Responding to calls and emails from enterprise clients
  • Gathering information from customers to resolve queries efficiently
  • Maintaining client relationships through product support over the phone
  • Providing high-quality service and recording required data elements in CRM for follow-up and qualitative support
Your Skills and Qualifications

To succeed in this role, you should have:

  • A native level of German and fluency in English
  • At least 6 months of previous experience in Technical Support
  • An interest in learning and being tech-savvy
  • Excellent communication skills (written and oral)
  • The ability to operate in high-pressure situations
  • Team player, enthusiastic, and self-starter qualities
  • Analytical and problem-solving skills
  • Customer and quality-oriented mindset
What's in it for you?

This role offers:

  • A long-term opportunity with rotational shifts depending on the project
  • A competitive package including a monthly salary, performance bonus, meal vouchers, transportation reimbursement, private health insurance, and dental plan
  • The possibility to work in a fast-paced and challenging environment
  • The chance to collaborate with some of the biggest brands in the industry
  • A multicultural and international environment with fully paid training and professional development opportunities


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