Customer Service Representative

1 semana atrás

Braga, Portugal JUJUR Tempo inteiro

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: permanent contract

**DUTIES AND RESPONSIBILITIES**:

- Set and manage expectations by providing clear and accurate information about products and services.
- Organize, update, and review documentation and records as needed.
- Communicate with customers through digital channels to share product details, process requests, resolve concerns, and gather necessary information.

**REQUIREMENTS**:

- Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
- Previous experience in customer service would be advantageous
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new software and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.

**OFFER**:

- Working schedule: Monday to Friday 7AM-4PM
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more

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