Learning and Development Training Internship

LEARNING AND DEVELOPMENT TRAINING INTERNSHIP (JOB NUMBER: 2209HRM12729)

**About the job**
- The Reporting & Services Lisbon platform is a key component of the CIB Global Human Resources setup. Our mission is to support the CIB HR activities through administration roles & processes monitoring, permanent and ad-hoc reporting with in addition any new processes not already covered by another team. Our main challenge is to set up strong processes with high-end data quality while keeping flexible and open services for the largest set of demanding clients

**Your Main Activities Are**
- L&D support & reporting
- Provide support to end users in (Management of support mailbox)
- Follow-up of sessions filling up (period of notice to cancel)
- Follow-up of external training registrations
- Checking and send to the payment of the invoices
- Follow-up of the training evaluation
- Manage waiting lists
- Creation of reports for business on demand
- Manage the rebilling of the learning activity to the business (cost centres) in link with the Performance Management
- Preparation of KPI’s to control training and costs for the Human Resources Learning & Development (L&D) department
- Assign and follow up of specific trainings for specific populations
- Follow Up of Language Courses (registration, reporting, etc)
- Contribution for the creation of the L&D Catalogue
- L&D tool administration & projects follow-up
- Setup and follow up of projects from the specifications up to the go live
- Be the principal point of contact with the tool provider, making the main exchanges regarding the development needs and the new functionalities available
- Representing Portugal in meetings regarding My Learning topics
- Develop and enhance the current processes & services, proposing improvements to better serve our clients

**Profile and Skills to Success**
- At least university attendance
- Up to 2 years of professional experience in Human Resources
- Very good level of English is required
- Good command of MS Office tools (Excel and Word)
- Skills:

- Organisational skills
- Ability to collaborate/Teamwork
- Client focused
- Communication skills - oral and written

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.

**Primary Location**: PT-11-Lisbon

**Job Type**: Internship

**Job**: TEMPORARY STATUS

**Education Level***: Secondary Education

**Experience Level***: Beginner

**Schedule**: Full-time

**Entity***: PRT - CIB