French-speaking Service Desk Agent

Há 24 horas

Lisboa, Portugal City Job Offers Tempo inteiro

**French-speaking Service Desk Age**nt **(Remote anywhere in Portugal)**

Are you a positive person who wants to help find solutions through innovative technology? If your language is French and you dream of living in Portugal, this offer is for you

**French-speaking Service Desk Agent**

We are seeking French speakers who want to help solve customer issues and leave them with a positive experience. If you are willing to progress your career and develop your problem-solving skills, read on and apply

**About the Company**:
This is a multinational communications and technology company. Their goal is to create a more sustainable and trusting world through innovation and human connection. They focus on using the latest technology to break down barriers and find solutions for customers. This organization encourages inclusivity and supporting employees and their ideas.

**Your Profile**:

- You are fluent in French with excellent communication skills in English (B2).
- Strong focus on customer needs.
- Previous experience in a similar role.
- Strong communication, problem-solving and active listening skills.
- Ability to multitask and think critically.
- You are positive and empathetic.
- You are a team player.
- Good interpersonal skills.
- Well-organized.

**Your responsibilities**:

- Understand potential client issues and needs.
- Offer high-quality assistance to customers.
- Help provide improved and more efficient solutions.
- Build your knowledge and experience to ensure that customers have a positive experience with Service Desk.
- Resolve issues and address complaints.
- Answer standard questions.
- Possibility to travel from time to time to meet clients.

**Benefits**:

- Full-time position.
- Permanent contract.
- Competitive salary.
- Flexible location (role can be done remotely in any location in Portugal).
- Life insurance.
- Private health insurance for both you and family members.
- Multicultural environment with motivated colleagues.
- Real growth opportunities to progress in your career.
- Possibilities to grow inside the company.
- Training plan upon hiring.
- Discounts available with company partners.
- Opportunities to work with a Social Responsibility program and be part of initiatives focused on diversity, inclusion and well-being.
- An IKEA voucher to help you build your home office.

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