French Service Desk Agent

Há 2 dias

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities:

  • Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
  • Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
  • Coordinate regular calls with the client, for refills and upgrades to product accessories.
  • Process both client-generated and internally generated service request tickets, within specified delivery times.
  • Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.
  • Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
  • Managing supply related requests: by phone, by portals, by email, or even by chat.
  • Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer
  • The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request
  • This is a non-technical role;

Requirements

  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year's experience in a Customer Support or client facing role, in a multi-national environment (preferable)
  • Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
  • Adaptable to working alongside the time zone and calendar of local stakeholders.
  • Required Language Thresholds:
    • English (B2 - C1: Independent User Level)
    • French (C2: Native-Level Fluency)

Benefits

  • Competitive Salary + Language Bonus
  • Meal Allowance on Card
  • Career Progression Opportunities
  • Staff Canteen with varied food options and river-facing balcony seating
  • Well-rounded Health and Life Insurance Packages
  • On-site gym: includes indoor pool access, fitness classes, and a football pitch

  • Dutch Service Desk Agent

    Há 2 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.ResponsibilitiesManage incoming client contacts and escalations with...

  • Finnish Service Desk Agent

    Há 2 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities :Manage incoming client contacts and escalations...

  • Danish Service Desk Agent

    Há 2 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities :Manage incoming client contacts and escalations...

  • German Service Desk Agent

    Há 2 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.ResponsibilitiesManage incoming client contacts and escalations with...

  • French Technical Support Agent Lisbon

    Há 2 dias

    Lisboa, Lisboa, Portugal CBT Tempo inteiro

    French Technical Support Agent – Lisbon (Onsite/Hybrid)Location: Lisbon, PortugalJob Type: Full-timeWork Model: Onsite & Hybrid (flexible after training)About the Role:We are looking for a French-speaking Technical Support Agent to join our international support team in Lisbon. In this role, you'll provide expert assistance to French-speaking users by...

  • Service Desk

    2 semanas atrás

    Lisboa, Lisboa, Portugal Decskill Tempo inteiro

    Decskill nasceu em 2014 como uma Empresa de Consultoria em Tecnologia da Informação e com a premissa que o seu maior ativo são as suas pessoas. Com o propósito de criar valor através do conhecimento e do talento, a Decskill promove uma cultura de excelência e investe no desenvolvimento e bem-estar dos colaboradores. Com mais de 600 profissionais...

  • Service Desk Agent French Speaker

    Há 2 dias

    Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Hungarian Service Desk Technician

    1 semana atrás

    Lisboa, Lisboa, Portugal CBT Tempo inteiro

    Job Title: Hungarian Service Desk TechnicianLocation: Lisbon, PortugalDepartment: IT Support / Service DeskEmployment Type: Full-TimeAbout the Role:We are looking for a skilled Hungarian-speaking Service Desk Technician to join our IT support team in Lisbon. As a Service Desk Technician, you will be the first point of contact for Hungarian-speaking users,...

  • Service Desk Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

    We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish speaking Service Desk Analyst for their Budapest office. Position: Service Desk AnalystLocation: Budapest, Hungary Work model: onsite Employment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Serve as the primary point of contact for users via...

  • Help Desk/Service Desk

    Há 6 dias

    Lisboa, Lisboa, Portugal MILESTONE II TECHNOLOGY, S.A. Tempo inteiro

    A Milestone está à procura de um(a) colega com experiência nas funções de Help Desk/Service Desk, para integrar um cliente na área das Telecomunicações na área da grande Lisboa.O que valorizamos:· 12º ano ou superior;· Experiência mínima nas funções 3 anos;· Noções de redes informáticas;· Conhecimentos de MS Windows – MacOS;·...