Procurement Service Desk Analyst

Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.

Job Details

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 30,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

The Procurement Service Desk Analyst role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Procurement Service Desk Manager and will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.

Role Description- Ensure all queries are logged, re-routed (where necessary) and resolved in a timely manner.- Align to Procurement Service Desk Manager in the provision of support to ensure process compliance with Country and / or Business Line legal and regulatory requirements.- Responsible for ensuring adherence to procurement processes, policies & controls, aligned to the compliance framework, for all countries & business lines in scope.- Responsible for ensuring compliance with agreed Standard Operating Procedures (SOPs).- Optimise service desk operations through utilisation of chat functionality, Frequently Asked Questions (FAQs) and other service desk documentation for users.- Track procurement status from initiation through receipt, relaying status to customers and assisting with issue resolution as appropriate.

Role Requirements- Degree level education in Supply Chain Management/Business Management or equivalent.- Fluent in English (written and spoken).- Previous experience in a purchasing, order management, or customer service role.- Previous experience in a high-volume transactional environment and experience of working in a service desk environment.- Knowledge of Enterprise Resource Planning (ERP) systems, processes, and workflow technology.

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and craft the world we live in We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with sophisticated technologies, nobody knows people better than Kantar.

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Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.