Procurement Service Desk Analyst

Há 2 dias

Porto, Portugal KANTAR Tempo inteiro

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Job Details

The Procurement Service Desk Analyst role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Procurement Service Desk Manager and will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.

Role Description
- Ensure all queries are logged, re-routed (where necessary) and resolved in a timely manner.
- Align to Procurement Service Desk Manager in the provision of support to ensure process compliance with Country and / or Business Line legal and regulatory requirements.
- Responsible for ensuring adherence to procurement processes, policies & controls, aligned to the compliance framework, for all countries & business lines in scope.
- Responsible for ensuring compliance with agreed Standard Operating Procedures (SOPs).
- Optimise service desk operations through utilisation of chat functionality, Frequently Asked Questions (FAQs) and other service desk documentation for users.
- Track procurement status from initiation through receipt, relaying status to customers and assisting with issue resolution as appropriate.

Role Requirements
- Degree level education in Supply Chain Management/Business Management or equivalent.
- Fluent in English (written and spoken).
- Fluent in French or Italian (written and spoken).
- Previous experience in a purchasing, order management, or customer service role.
- Previous experience in a high-volume transactional environment and experience of working in a service desk environment.

Knowledge of Enterprise Resource Planning (ERP) systems, processes, and workflow technology.

Location

Porto, Praça de Mouzinho de AlbuquerquePortugal

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

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