Remoto - Swiss German Customer Service Agent - Pns
Há 5 dias
A Consumer Engagement Services Advisor (Swiss German market) will assist Nestlé consumers with questions and doubts
when using our products and services. Resolve possible customer queries, recommend solutions and
guiding product users through features and functionalities as per standard procedure.
A Day in the life of...
- Respond to customer queries phone and written channels in a timely and accurate way
- Share feature requests and effective workarounds with relevant stakeholders
- Inform customers about new features, functionalities and campaigns, if any
- Gather consumers' feedback and complete a FAQ database and a knowledge-based
documents
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is
handled appropriately and in a timely manner
What will make you successful
- Advanced Knowledge on English and Swiss German
- Experience as a Customer Support Specialist or similar CS role
- Customer management orientation
- Familiarity with Nestlé industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Attention to detail
What we offer
Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams
engaged and our people achieving their best professional performance, without forgetting personal
development and work-life balance. Joining NBS Lisbon will bring you:
- Immersion in a culturally diverse team
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Career progression and possibilities for International Career
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