Major Incident Management
Há 5 dias
We have a challenge for you - Major Incident Management - Hybrid Model - Banking Industry
What we are looking for:
- Someone to ensure incidents efficient management;
- Act as an escalation point of contact for major incidents;
- Manage crisis situations up to resolutionby being verbal and written communications clear;
- Perform an unbiased role across all teams, managing communications between teams and making impartial decisions;
- Develop good working relationships with various local and global teams;
- Liaise with all user communities and CSMa to meet support and service requirements;
- Share knowledge and experience with other team members and the wider IT department;
- Hold process awareness sessions to increase the team’s visibility and position within the organization;
- Conduct service improvement meetings with various geographical user base locations and adhere to and respect appropriate departmental procedures processes and practices;
- Ensure all global and local, internal and external regulatory incident management reporting is captured and provisioned
- ITIL Certified v3 or v4;
- Service Now experience (preferential)
- Good level of English & French speaker (preferable, not mandatory)
What we offer:
- Training opportunities as well as career development;
- Career evolution opportunities at a national and international level;
- Partnerships with sectors in Education, Tourism, Telecomunications; Sports and more.
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