Incident Manager

Há 4 dias

Lisboa, Portugal Neotalent Conclusion Tempo inteiro

**Who are we**:
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.
- Neotalent, the responsive people._

Find out more about us at

**Role Overview**:
Neotalent is looking for an **Incident Manager**with experience to join one of the largest insurance groups in the world, present in 64 countries - offices in Lisbon (hybrid).

**What you will do**:
You will integrate an international team: Major Incident Management for platforms, infrastructure, datacenters and centralized services consumed by the entities in the EU market.
- You will support the current team in the coordination of major incidents. In anticipation of organizational changes additional expertise capacity in the team is required.
- Coordinating cross-functional teams to resolve MI's within established SLA's.
- Problem management activities can be required (problem record coordination, RCA communication);
**What you are like**:

- At least 3 years of experience as a Incident Manager;
- Expertise on Major Incident Management, using standard SM tools (preferably ServiceNow);
- Experience coordinating cross-functional teams to resolve tickets within established SLA's.
- ITIL;
- Good written and verbal communication skills in English.

**Why join us**
- Work on challenging projects for big clients
- Learn more about emerging technologies
- Possibility of working remotely
- Design your career plan
- Access to continuous training and certifications
- Evolve through our internal mobility program
- and much more

**To apply**:

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