Incident, Major Incident

At **HAVI**, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the** TechHUB**is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology

At **HAVI TechHUB, You Get**

**THE WORK**

the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

**THE PEOPLE**

to work with a diverse mix of talent - an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

**THE ENVIRONMENT**

to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation - essential for shaping the future of Supply Chain Technology

**We are hiring a** Incident, Major Incident & Knowledge Manager (Temporary Position)**

**ABOUT THE ROLE**

We are looking for an **Incident, Major Incident & Knowledge Manager** to join our **TechHub**

You will be responsible for managing all aspects of incident resolution, including the oversight of major incidents and ensuring a seamless knowledge management process to improve incident response and organizational learning.

You will play a critical role ensuring the timely resolution of incidents, effective coordination of major incident responses, and the maintenance of a robust knowledge base to prevent recurrence and enhance operational efficiency.

**THE SKILLS**

**To set you up for success in this role, here are some key skills that will help you**:

- Proven experience in IT Operations.
- Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL, with a focus on incident, major incident and knowledge management.
- Fluency in English.
- Proficiency in knowledge management principles, practices, and tools
- Proven track record of leading incident management processes at a senior level, including managing major incidents and crisis situations.
- Strong strategic thinking and problem-solving skills, with the ability to make critical decisions under pressure.
- Excellent communication and stakeholder management skills.
- Proficiency in incident management tools and data analysis tools such as ServiceNow & Power BI.
- Ability to work in a fast-paced environment and manage multiple priorities.

**THE BENEFITS**

What’s in for you?
- **The People The Work The Environment**:

- **Competitive Salary**: we offer a salary that reflects your experience and expertise.
- **Health & Wellness**: healthcare plan, life insurance, online mental health appointments.
- **Work-Life Balance**: flexible working hours and remote work options.
- **Professional Growth**: access to ongoing training.
- **Inclusive Environment**: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.
- **Employee Perks**: team-building activities, social events.
- **Employee Assistance Program**: access to confidential support for personal or professional challenges.

**In return, HAVI TechHUB asks**

**BE ADAPTABLE**
and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the ever-evolving supply chain technology landscape.

**BE A SOLUTION SEEKER**
and embrace challenges creatively, think critically and drive positive change in supply chain technology.

**BE DRIVEN**
and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.
- _________________________
- Equal Opportunity Employer: HAVI Supply Chain Tech Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against._