Agent-guest Relations

**Additional Information**
**Job Number**24191206
**Job Category**Rooms & Guest Services Operations
**Location**Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600-042
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Why work with us?**

If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity

Lisbon Marriott Hotel believes in the power of our associates to shape our future. And now, part of that exciting future could be yours too

We are the biggest hotel in Portugal, located in our country’s beautiful capital, with a total of 577 rooms, a swimming pool and garden, a bar and restaurant for clients to enjoy.

**The Job**
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

**What are we looking for?**
- Previous work experience in the area
- Speak fluent English and Portuguese
- Proactive, creative and flexible mindset

**What do we offer?**
- A professional environment to work in;
- Personal coaching & training to support you in your day-to-day job;
- Career opportunities within Marriott International;
- A TakeCare program, where we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
- Marriott International discounts for F&B and stays
- Many social activities, such as our Associate Appreciation Week;
- Included private health insurance;
- Included psychology services;
- Payroll benefits such as childcare subsidy and language subsidy, when applicable;
- All meals at our canteen are included.

For more information about the Lisbon Marriott Hotel please have a look on our website.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.