Technical Support Specialist

2 semanas atrás

Lisboa, Portugal Kitch Tempo inteiro

Do you want to join us in building something new at the intersection of food and technology to help advance the restaurant industry and connect everybody with their favourite meals?

Then Kitch might just be the right thing for you

**About Kitch**:
Food delivery is a growing part of our routines. It’s easy, convenient, and there are more and more restaurants available. However, not everything is perfect. Most restaurants and food businesses often have to choose between the steep costs of selling through delivery marketplace apps, and the complexity of setting up and running their own delivery operations.

Kitch is here to fix this. ️

We are a venture-backed technology company on a mission to empower restaurants of all sizes to retain their independence and take back control of their deliveries. This is a ground-floor opportunity to join a startup in a fast-growth space. We are looking to grow and develop by attracting extraordinary people with outstanding talent.

**About the Role**:
This is an exciting opportunity to join Kitch and our Operations team. We are looking for a Technical Support Specialist/Engineer to provide our customers the best tech support journey whenever they need it - a support that is timely, that clearly addresses the issue, and that goes above and beyond expectations.

Being the first Technical Support Specialist in Kitch, you will also be the point of contact between Product and Customer Support teams, improving our processes (we need you to be aware of the points that may be improved) and be on top of follow up work.

**Responsibilities**:

- Work with various tech support questions from simple requests about restaurants’ menus to analyzing logs and debugging with integrations;
- Provide the best technical support through different channels, in a timely and proactive manner, with empathy and true willingness to help.
- Ensure everyone’s day is a happy one, even when things are not going perfectly.
- Pay close attention to everything that may be improved and organize yourself to record it with examples. Providing feedback is the key to making our product better everyday.

**Requirements**:

- Experience in dealing with technical customer support (experience in the food delivery industry is a plus).
- Outstanding written and verbal communication skills in English and Portuguese (Spanish is a plus).
- Being extremely thorough in debugging and documenting issues for other teams.
- Good documentation skills and ability to share knowledge with teammates and customers.
- Self-driven with the ability to work collaboratively in a team environment.

**What we offer**:

- Flexible working environment: remote-friendly and no fixed office hours
- Unlimited vacation days
- A culture where you have room to unleash your creativity and give your ideas ‍

If you see a position that makes your heart skip a beat, don't hesitate to apply We are an equal-opportunity employer, committed to promoting inclusion and celebrating diversity. We consider all qualified applicants so come join us and help us build a company where we're all proud to belong.

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