Technical Support Specialist
Há 2 dias
Position: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. Perform initial troubleshooting, including checks on power, network status, and device interfaces. Guide users through standard support procedures such as resets, connection checks, and app configurations. Escalate unresolved or complex issues to higher-level support teams with thorough documentation. Contribute to knowledge base updates and suggest process improvements based on recurring issues. Manage support cases based on priority, service agreements, and issue urgenc Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system. Monitor trends in support issues and report insights to improve product reliability. Stay updated on product developments, software updates, and support protocols. Ensure all remote support activities comply with operational and safety standards. REQUIREMENTS: Native/fluent in Dutch (C1), with strong written and oral skills, as well as proficiency in English (at least B2) High school diploma or equivalent; technical training or certifications are a plus. Experience in a customer-facing technical support role, ideally in a contact centre or tech environment. Basic knowledge of electrical systems, IoT devices, or general network troubleshooting. Familiarity with technical standards or protocols is an advantage. Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users. Proficient in using CRM or ticketing tools for support tracking. Willingness to work in shifts, including weekends and holidays. Experience supporting multiple communication channels (chat, email, voice, back office) is desirable. Able to work in a hybrid setup; local residency may be required based on operational needs. OFFER:Lunch vouchers 10,20 EUR per day. Hybrid working (evenings/weekends) 40 EUR transportation allowance or company shuttle. Additional birthday day off. Guidance and tools to reach career potential.
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Technical Support Specialist
2 semanas atrás
Lisboa, Portugal Recruityard Tempo inteiroCompany Description Recruityard is a recruitment and selection specialist, dedicated to identifying top talent across various industries. We are committed to providing fast, efficient hiring services and ensuring placements with the most qualified candidates available. Our focus is on fostering long-term employment relationships and smooth onboarding for...
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Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Recruityard Tempo inteiroCompany DescriptionRecruityard is a recruitment and selection specialist, dedicated to identifying top talent across various industries. We are committed to providing fast, efficient hiring services and ensuring placements with the most qualified candidates available. Our focus is on fostering long-term employment relationships and smooth onboarding for both...
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Technical Support Specialist
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Lisboa, Portugal Nordicrecruiters Tempo inteiroAre you a Dutch-speaking tech-savvy professional ready for a dynamic support role while experiencing life in Lisbon, a vibrant European capital known for sunshine, culture, and quality of life? Were looking for a Technical Support Specialist fluent in Dutch (with good English) to join our international team and help deliver excellent technical support from...
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Technical Support Specialist
Há 2 dias
Lisboa, Portugal JUJUR Tempo inteiroPosition: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. Perform initial troubleshooting, including checks on power, network status, and device interfaces. Guide users through...
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Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Nordicrecruiters Tempo inteiroAre you a Dutch-speaking tech-savvy professional ready for a dynamic support role while experiencing life in Lisbon, a vibrant European capital known for sunshine, culture, and quality of life? Were looking for a Technical Support Specialist fluent in Dutch (with good English) to join our international team and help deliver excellent technical support from...
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Technical Support Specialist
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Lisboa, Portugal Motorola Solutions Tempo inteiroCompany Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...
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Technical Support Specialist
1 semana atrás
Lisboa, Portugal Motorola Solutions Tempo inteiroCompany Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...
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Technical Support Specialist
1 semana atrás
Lisboa, Portugal Motorola Solutions Tempo inteiroCompany Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...
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Technical Support Specialist
Há 7 dias
Lisboa, Portugal Motorola Solutions Tempo inteiroCompany Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...
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Dutch speaking Technical Support Specialist
4 semanas atrás
Lisboa, Portugal The Lemon Consulting Tempo inteiroDutch speaking Technical Support Specialist Apply for the Dutch speaking Technical Support Specialist role at The Lemon Consulting. Position: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES - Provide customer support through phone, email, or chat for product...
