Technical Support Specialist
1 semana atrás
Position: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. Perform initial troubleshooting, including checks on power, network status, and device interfaces. Guide users through standard support procedures such as resets, connection checks, and app configurations. Escalate unresolved or complex issues to higher-level support teams with thorough documentation. Contribute to knowledge base updates and suggest process improvements based on recurring issues. Manage support cases based on priority, service agreements, and issue urgenc Accurately document all customer interactions and technical diagnostics in a ticketing or CRM system. Monitor trends in support issues and report insights to improve product reliability. Stay updated on product developments, software updates, and support protocols. Ensure all remote support activities comply with operational and safety standards. REQUIREMENTS: Native/fluent in German (C1), with strong written and oral skills, as well as proficiency in English (at least B2) High school diploma or equivalent; technical training or certifications are a plus. Experience in a customer-facing technical support role, ideally in a contact centre or tech environment. Basic knowledge of electrical systems, IoT devices, or general network troubleshooting. Familiarity with technical standards or protocols is an advantage. Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users. Proficient in using CRM or ticketing tools for support tracking. Willingness to work in shifts, including weekends and holidays. Experience supporting multiple communication channels (chat, email, voice, back office) is desirable. Able to work in a hybrid setup; local residency may be required based on operational needs. OFFER:Lunch vouchers 10,20 EUR per day. Hybrid working (evenings/weekends) 40 EUR transportation allowance or company shuttle. Additional birthday day off. Guidance and tools to reach career potential.
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Technical Support Specialist
Há 5 dias
Lisboa, Portugal Recruityard Tempo inteiroCompany Description Recruityard is a recruitment and selection specialist, dedicated to identifying top talent across various industries. We are committed to providing fast, efficient hiring services and ensuring placements with the most qualified candidates available. Our focus is on fostering long-term employment relationships and smooth onboarding for...
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Technical Support Specialist
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Lisboa, Portugal Nordicrecruiters Tempo inteiroAre you a Germanspeaking techminded professional ready to deliver reliable support while living in Lisbon, a city where tradition, sunshine and quality of life meet modern international business? We are looking for a Germanspeaking Technical Support Specialist to join our team and provide highquality, responsive support from the heart of Portugals capital....
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Technical Support Specialist
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Lisboa, Portugal Nordicrecruiters Tempo inteiroAre you a Dutch-speaking tech-savvy professional ready for a dynamic support role while experiencing life in Lisbon, a vibrant European capital known for sunshine, culture, and quality of life? Were looking for a Technical Support Specialist fluent in Dutch (with good English) to join our international team and help deliver excellent technical support from...
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Technical Support Specialist
1 semana atrás
Lisboa, Portugal JUJUR Tempo inteiroPosition: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. Perform initial troubleshooting, including checks on power, network status, and device interfaces. Guide users through...
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Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: Technical Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device interfaces.Guide users through standard...
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Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: Technical Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device interfaces.Guide users through standard...
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Technical Support Specialist
Há 3 dias
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES:Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues. Perform initial troubleshooting, including checks on power, network status, and device interfaces. Guide users through...
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Technical Support Specialist
1 semana atrás
Lisboa, Portugal Kitch Tempo inteiroDo you want to join us in building something new at the intersection of food and technology to help advance the restaurant industry and connect everybody with their favourite meals? Then Kitch might just be the right thing for you! **About Kitch**: Food delivery is a growing part of our routines. It’s easy, convenient, and there are more and more...
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German Technical Support Specialist
2 semanas atrás
Lisboa, Portugal Cloudheight Solutions Tempo inteiroOverview 1 day ago Be among the first 25 applicants Base pay range Location: Hybrid (Lisbon Area) | Workload: Full-Time Position Overview: We are currently looking for German-speaking Tier 1 Technical Support Specialist to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology...
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Technical Support Specialist with German
Há 2 dias
Lisboa, Portugal Cloudheight Solutions Tempo inteiroTechnical Support Specialist with German Join to apply for the Technical Support Specialist with German role at Cloudheight Solutions. 1 day ago – Be among the first 25 applicants. Location & Workload Location: Hybrid (Lisbon Area) Workload: Full-Time Position Overview We are currently looking for a German‑speaking Tier 1 Technical Support...
